We are writing to provide an update on two areas related to FlexCard transactions.
BFS is working to address the issue involving incorrect use tax, or sales tax being applied to certain FlexCard transactions. We will make a campus-wide correction and will notify the campus once this is complete. In the meantime, please do not submit a Transfer of Expense (TOE) to correct these transactions.
In addition, we want to clarify the process for FlexCard transactions that are not allocated in Gateway within the 30-day period. Because FlexCard transactions are not loaded into the TOE system, transactions that default after 30 days must be corrected using a financial journal. BFS will complete these journal corrections on behalf of departments. We are currently developing a process that will allow departments to submit a ticket for these requests and will share more information once that process is finalized.
We appreciate your patience and understanding as we continue to work through financial system implementation issues and refine our business processes. We apologize for any inconvenience this has caused. If you have any questions, please submit a ticket via the FMM Universal Request form in ServiceNow.