There are several ways to get support with the new financial system, whether you have a process-related question or technical issue.
Submit a FMM Help ticket in ServiceNow for assistance with all financial systems and services
Need immediate assistance?
Call the FMM Help Desk (available Mon-Fri, 10am-3pm) beginning July 1
Before You Request Help:
Self-Guided Resources
A collection of self-help artifacts for various new systems and processes.
Known Issues Tracker
Stay informed with the most up-to-date information on current issues affecting financial processes and reports.
Attend Office Hours
| System or Business Area | Day/Date | Time | Zoom Link | Topics Covered |
|---|---|---|---|---|
| Common Chart of Accounts (CCOA) |
Every Tuesday from July 1 to September 30 | 11am-12pm | Join via Zoom | Understanding and using the new CCOA, including the FRU hierarchy, purpose codes, looking up chartstrings, and COA to CCOA mapping |
| General Accounting | Every Wednesday from July 2 to September 24 | 10-11am | Join via Zoom | General Ledger, cash management, fixed assets, manual journals, recharge journals, and financial control journals |
| Procurement |
Daily from July 16 to August 8* |
9-10am | Join daily session via Zoom | Gateway, FlexCard, equipment management, invoice processing, and other general procurement questions |
| Projects & Grants Management (PGM) | Daily from July 1 to August 31 | Mon-Wed: 1-2pm Thurs-Fri: 10-11am |
Join via Zoom | Sponsored Awards, Faculty Funds, Capital Projects, and other questions or issues related to Research Financial Analyst and Faculty Funds Project Analyst activities |
| Reporting | Daily from July 21 to September 15 Every Tuesday beginning September 16 |
1-2pm | Join via Zoom | FinHub and general reporting questions |
| Role Security Administrators (RSAs) | Thursday, July 10 and Wednesday, July 23 | 11am-12pm | Join via Zoom | Determining appropriate access for staff and submitting access requests for campus systems and OFC modules |
Additional topics will be added as needed